Vacancies IT Support Apprentice

37 hours pw

Salary: £15,392

Closing Date: Wednesday September 9th

Interview Date: Wednesday September 16th

Horsham Learning Alliance (HLA) is a growing education trust comprising a secondary school and sixth form college, committed to achieving high standards and enabling all students and staff to realise their full potential.

We are seeking a motivated and enthusiastic Apprentice IT Support Technician to join our IT Support Team. This is an excellent opportunity for someone with a passion for technology who is looking to begin a career in IT while gaining a nationally recognised qualification.

Key Responsibilities

As an Apprentice IT Support Technician, your duties will include:

• Installing, configuring and maintaining computer hardware, software, operating systems and peripheral devices.

• Setting up and deploying desktop computers, laptops, mobile devices and other specialist equipment.

• Providing first-line technical support to staff and students in person, by telephone and through the IT helpdesk system.

• Diagnosing and resolving hardware, software and network-related issues.

• Performing routine maintenance to ensure systems remain secure, reliable and efficient.

• Assisting with software installations, upgrades and updates.

• Supporting printers, audiovisual equipment, interactive classroom displays and telephony systems.

• Assisting with the testing and evaluation of new technologies and services.

• Maintaining accurate records of support requests and completed work.

• Helping to ensure IT equipment is installed safely and operating correctly.

• Supporting IT projects and infrastructure improvements across the Trust.

• Promoting good cyber security practices and assisting users with technical guidance and advice.

For more information and to apply please follow the link to the Apprenticeship website GetMyFirstJob | IT Support Apprentice in Horsham